FAQ's - Check-in & Check-out
How do I get the keys to the apartment?
As soon as you have paid your deposit and informed us of your arrival time, we will make an appointment for either the owner or our person in charge of check-ins to meet you with the keys and settle you in to your accommodation. I
n the event that you are running late, you will need to give the contact number on your voucher a call.
Is there a specific check in time?
The official check in time is between 14:00 (2 pm) and 21:00 (9 pm) this allows the cleaning staff to get the apartment ready for you after the check out of the previous guests, we do however try to allow you to check in as close to your arrival as possible if the apartment is ready, we therefor request you actual arrival time and ask you to call your check in contact on arrival at the airport, station or when approaching the city is arriving by car. If you need to have a guaranteed check in prior to 14:00 (2 pm) you will have to book the apartment for the previous night which will mean paying the full cost of one night.
Should your travel arrangements necessitate a check-in after 21:00 (9 pm) apartments carry a late check-in fee of Euro 25 which is stated on the accommodation voucher.
We only accept check-ins after midnight by prior agreement and they carry a late check in fee of Euro 50. **Please see below for information on plane delays.
Is there a specific check out time?
Check out is by 10:30 am. If you need a guaranteed late check-out, you must book the apartment for the following evening at the full cost of one night, however we do suggest that the best solution is to check out at 10:30 and go directly to the main train station and use the storage lockers, you can then go out and enjoy your last day and return to the station to take the bus or train back to the airport.
If my plane is delayed or canceled and I arrive after midnight, what should I do?
We cannot accept check-ins after midnight unless previous arrangements have be made.
If you arrive after midnight, please check into the airport hotel and call us in the morning to arrange check-in.
We highly recommend that our clients take out travel insurance to cover these types of issues.
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